Under Real Estate (Regulation and Development) Act 2016, Citizens/Buyers/Allottees shall be provided with the following services:
Complaints Filing: Any aggrieved person may file a complaint with the State/UT RERA or the adjudicating officer, as the case may be, with respect to any registered real estate project, for any violation or contravention of the provisions of this Act or the rules and regulations made there under. The Authority shall establish an adjudicating mechanism for speedy redressal of such complaints.
□ Any person aggrieved by any direction or decision or order made by the State/UT RERA or by an adjudicating officer may file an appeal before the Appellate Tribunal
□ Any person aggrieved by any decision or order of the Appellate Tribunal, may file an appeal to the High Court.
Online Access to details on Registered Projects
Any aggrieved person may file a complaint with the Authority or the adjudicating officer, as the case may be, with respect to any registered real estate project, for any violation or contravention of the provisions of this Act or the rules and regulations made there under.
Rights of Buyers/Allottees
□ Assured Project Completion Date from Promoters/Developers
□ Access to Sanctioned Plans and prohibition of any changes to them
□ No discrimination between any buyers before allotment by any Promoters
□The promoter have to execute a registered conveyance deed in favour of the allottee when sixty per cent of the total number of purchasers in a building or a wing, have paid the full consideration to the promoter or within three months from date of issue of occupancy certificate, whichever is earlier
Duties of Buyers/Allottees
✓ Consumers have to make on-time payments: The consumers must make the payments on time to the real estate developer as per the agreement. He/she is also liable to pay the share of registration charges, municipal taxes, maintenance charges, ground rent, electricity charges, water supply charges etc.
✓ Must take possession on-time: The consumers must take the possession of the unit within two months of issuance of the occupancy certificate, failing to do so can attract penalties.
✓ Consumers must take part in legal entities formed by the developer: The consumer must actively participate in the formation of an association, a consumer federal or any cooperative society.
✓ Penalties for buyers for the violation of rules: If allottees fail to comply with the orders of the Appellate Tribunal, he/she may get imprisonment up to one year or fine up to 10% of the plot/apartment/unit cost for every day during which the default continues or both.